Delivery & Returns Policy
Delivery & Returns
Orders are usually delivered within 3-4 working days, Monday to Saturday, 8am - 6pm. Some items may be delivered slightly earlier or later depending on courier availability.
World of Diy offer free standard delivery when you spend £30 or more, Delivery is charged at £4.99 for all standard orders under £30.
DX is our delivery partner; they will send out an automated message to the mobile number provided with a delivery date and time slot where available. If no-one is available, the courier will attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.
For large or heavy items we may use a specialised courier company. They will contact you on the mobile number provided to advise of delivery date and time where available.
My delivery is incorrect or hasn't arrived yet?
If your delivery is overdue, or if any of your items have been accidentally damaged during transit, or for any other queries, please contact our Customer Services Team on 01283 245430 or firstname.lastname@example.org
Want to return an item?
Returns are available on all items when requested within 14 days of your delivery date but you must follow our returns policy outlined below:
1. Email email@example.com with your World of DIY Order Number in the subject line (Found on your email order receipt)
2. All items must be returned in the same condition you received them in, along with the original packaging and all manuals and accessories. Damaged or used goods will not be accepted. Products must be returned to World of Diy within 14 days of the return being accepted.
3. Once the return is accepted you will be advised of how to return the item(s). Please note that returns will be at the customer expense unless the item is faulty or you have received any incorrect item, in which we case we will arrange a collection or reimburse your reasonable shipping costs which proof of receipt.
4. World of Diy will not accept any liability for any parcels that do not get delivered to the address provided. World of Diy always advises proof of posting is obtained for your records.
Faulty item or need advice?
You must contact us before returning your item on 01283 245430 or email firstname.lastname@example.org quoting your World of Diy Sales Order Number to discuss your issue.
This policy is offered in addition to your statutory rights.